Theatre & Ticket Policies

THEATRE POLICIES

STAGECRAFTERS AT THE BALDWIN THEATRE is a nonprofit arts organization committed to making the performing arts accessible to all. We create community through theatrical experiences. We appreciate your patronage, and we thank you in advance for adhering to our ticket policies and procedures.

We hope the following information will cover a wide range of issues you may encounter.

BOX OFFICE AT-DOOR SALES: Tickets are available for purchase at the door one hour before show time. We accept cash, check, and credit cards (AMEX, MC, VISA). Sales dependent on availability. We do not refund unused tickets, but you may consider donating them back to our nonprofit organization.

BOX OFFICE TICKET LINE: Monday through Friday, 10 am – 2 pm. Closed weekends. Please leave a message if you are calling outside of regular business hours. Messages are checked once a day on show weekends.

Ticket line: 248.541.6430. Email: tickets@stagecrafters.org

CONTACTING THE THEATRE ON SHOW WEEKENDS: The phone and tickets@stagecrafters.org will be monitored once a day on show weekends only. It is not always possible to respond, so please leave a detailed message.

ILLNESS: Please leave a message with your name and ticket order number at least 4 hours in advance of show. If notified within 4 hours in advance of the show time, we may be able to exchange your ticket to another date within the show's run. (Not transferable to other shows or seasons.)

EXCHANGES: Season ticket holders have exclusive ticket exchange privileges.

REFUNDS: We do not refund tickets, but we encourage you to share your tickets with others if you cannot make the show.

SHARING YOUR UNUSED TICKETS: Please know that you can give your tickets to another person for use, or you may allow another person to pick up your tickets at Will Call, even if they are held under your name. IDs are not required to pick up tickets. You may also donate your tickets back to our nonprofit organization.

SHOW CANCELLATION: Should Stagecrafters have to cancel performances due to inclement weather, or for any other reason, we will make every effort to contact you as soon as the cancellation is official. We will email or call you, and we will post cancellations on Facebook. Please make sure we have accurate contact info for you. If the date is rescheduled

LOST OR FORGOT YOUR TICKETS? No problem! If you lose or forget your tickets, we can look up your seats at the theatre when you arrive.

LATE ARRIVALS: MAIN STAGE & YOUTH THEATRE: After the performance has started, ticketholders will be seated at the discretion of the house manager. 2ND STAGE: Due to the intimacy of the theatre and the proximity of the stage to the seating area, there will be NO LATE SEATING. We do not offer refunds due to late arrival.

CHILDREN: We consider most Stagecrafters Youth Theatre shows appropriate for children above the age of three, unless otherwise noted. We kindly ask that you leave children under age three at home. All children must have their own seat. Sorry, no babes in arms.

Some Main Stage productions are NOT suitable for children. Please check the show’s rating, and thoroughly research the show online before purchasing a ticket for your child, so you can make an informed decision about whether or not the show is suitable for your child. You may also call or email us.

NOTE: IF a refund is issued for any reason, Stagecrafters reserves the right to retain the $3 fee per ticket to defray associated processing charges and fees.

Ratings

• G - General audience
• PG - Parental guidance. May include some violence, mildly suggestive material, and mild profanity.
• PG-13 - Parental guidance under 13. May include violence, adult situations, and profanity.
• M - Mature. May include violence, profanity, sexual situations, drug/alcohol abuse, partial nudity, or mature content.

Photography/Videography: Taking of photos or the use of any recording device during a performance is strictly prohibited.

Cellphones/Electronic Devices: Please silence all cellphones, pagers, and alarms. No texting or cellphone use during a performance.

Food, Drink & Smoking: There is no smoking (including e-cigarettes) inside the Baldwin Theatre. There may be herbal or e-cigarettes used on the stage as part of the performance.

Any Other Questions? Please call 248.541.6430 and leave a message (M-F, 10-2) or email tickets@stagecrafters.org at any time.