Click or tap the links below to find answers to our frequently asked questions...
How To Purchase Tickets?
• Online: Enjoy the convenience of purchasing individual tickets online 24 hours a day, 7 days a week! On each show page, click on the BUY TICKETS icon. All online purchases are subject to a $3 non-refundable service fee per ticket.
• In Person: Tickets can be purchased by coming in to our Advance Ticket office in person. There is not a fee for walk-in advance ticket purchase. We're open Mon - Fri, 10 am - 4 pm except holidays.
• By Phone: Purchase tickets over the phone at (248) 541-6430 using Visa and MasterCard. Payment must be made at the time of placing your order. When purchasing tickets by phone, we will ask for your name, address, email address, phone number and for a credit card number. There is a $3 non-refundable service fee for the entire order.
How To Exchange Tickets?
We know how unpredictable schedules can be but we cannot exchange tickets for individual purchases. Ticket exchange is an exclusive benefit for our season ticket subscribers. Season ticket subscribers may exchange their tickets for another performance depending upon availability. One exchange per show. Please note that subscribers must surrender their original tickets by mail or in person. Exchanges are subject to availability - we’ll try to match your new seats to your original tickets, but cannot guarantee an exact switch.
Are Refunds Available?
We do not offer refunds or exchanges for individual tickets; all sales are final. Since we hate to see empty seats in our theatre, if your plans have changed, please consider donating the tickets back to Stagecrafters for reselling.
What Are Ticket Prices?
2016-17 MAIN STAGE
Non-musical (straight show)
2016-17 2ND STAGE
Non-musical (straight show)
2016-17 YOUTH THEATRE
* Seniors - 62 years and older, Youth/Student - Ages 5 - 18
Are Season Tickets Available?
Yes, and it’s the best deal we offer! We offer season tickets for our Main Stage shows and for our 2nd Stage shows. There is not currently a package for the two Youth Theatre shows. There are no refunds on season tickets.
Season ticket holders will receive all their tickets at one time by mail. The deadline for ordering Main Stage season tickets is September 21st and for 2nd Stage season tickets, the deadline is September 30th. Please call (248) 541-6430 for to order season tickets or go to our online season brochure. A $3.00 service fee is included in the price of Season Tickets, 2nd Stage packages and Flex Passes.
What Are Season Ticket Benefits?
Besides the cost savings over buying individual tickets, our season ticket holders get to reserve the same seats for the entire season and can take advantage of our “no questions asked” exchange policy (one exchange per show). Season ticket holders also receive the inside scoop on upcoming shows, special events and offerings via a patron newsletter.
Do You Offer Flex Pass Tickets?
We know that schedules fill up quickly, so we offer a Flex Pass which is good for three tickets to any of our Main Stage shows for only $66 ea. You choose the show and the date and the number of tickets you want. Reservations are best made in advance but again, you get a savings over buying individual tickets. Please visit our Box Office section for more information.
Do You Offer Gift Certificates?
Yes, we offer gift certificates in all amounts and they can be purchased at our administrative office or by phone at (248) 541-6430. We will either mail them to you or if it is a gift, we can mail them to the recipient. Stagecrafters’ gift certificates make a great gift for anniversaries, teachers, valued employees, or as a thank you!
Do You Offer Group Rates?
Yes, please contact the office at (248) 541-6430 for discounted prices for groups of 20 or more.
Where Is The Box Office?
The box office, located on the south side of the theatre. It opens one hour prior to each performance.
Are Tickets Still Available to Sold Out Performances?
If it’s a weekday show, you can call the administrative office at (248) 541-6430 between the hours of 10 am and 4 pm to ask about availability. If it is a weekend, you can call the box office one hour prior to the show at (248) 541-6430. Also, the show dates and times are listed on each individual show page. Any performances that are sold out will have "Sold Out" under the Availability heading.
Where Is Ticket Will Call?
Orders purchased over the phone will be held at Will Call and will be available for pickup one hour before the scheduled performance if there is insufficient time to mail them. Will Call is located just inside the entrance to the Baldwin Theatre at the box office window or on busy performance days, there may be an usher outside the entrance handing out Will Call tickets. Please request the tickets using your full name to make picking them up easier. If tickets held at Will Call are not picked up, they cannot be resold at the door. If the person that ordered tickets cannot attend the performance and calls prior to the performance, they can donate the tickets back to the theatre for another patron to purchase if the performance is sold out.
Where Is The Baldwin Theatre Located?
We are located at 415 S. Lafayette Ave, Royal Oak, Michigan 48067. Click here to go to a map now.
What Are The Phone Numbers?
Tickets: (248) 541-6430
Business: (248) 541-8027
How Can Someone Contact Me In An Emergency?
Please call (248) 541-1032 and our House Manager will attempt to contact the person you are trying to reach.
What Are The Office Hours?
Our administrative office is open Monday through Friday from 10 am to 4 pm except holidays.
Are There Special Accessibility Arrangements?
If a patron requires any additional assistance, please contact our office prior to the performance so that we may better accommodate his or her needs at the theatre.
We are wheelchair accessible and offer an assisted listening system. Please check with a house manager about obtaining a headset using a valid photo ID.
Deaf patrons may contact us by using Michigan Relay or via email to firstname.lastname@example.org.
Do You Have Lost and Found?
Yes, lost and found items will be kept at the administrative office. Please call 248-541-6430 if you feel that you’ve left something behind.
Where Are Restrooms and Drinking Fountains?
Restrooms are located on south side of the main lobby; the water fountain is on the north wall by the coat racks. Additional restrooms are also available on the mezzanine level.
Is Stagecrafters A Professional Theater?
Our performances are professional quality, however, all of the actors that you see on the Baldwin stage and the production teams behind the scenes are volunteers from local communities.
What Time Are Stagecrafters Performances?
Please see the individual show pages for curtain times. Also note that there is no late seating for our 2nd Stage performances.
How Long Are Stagecrafters Performances?
Each performance and intermission differs depending on the show. Please visit the show page for show specific information.
Is Food Available At Performances?
Concessions are available in the lobby at intermission. We ask that food and beverages not be taken into the auditorium at any time.
Is Smoking Allowed?
No - the Baldwin Theatre is a smoke-free facility.
Can We Take Pictures?
All photography or recording devices are strictly prohibited during performances.
Can We Use Cell Phones?
For the enjoyment of all of our patrons, we ask that cell phones be turned off and pagers be silenced. These devices may also cause disruption with our infrared listening assistance system.
Can Small Children Sit On My Lap?
While we welcome children at the Baldwin Theatre, we ask that children be at least 3 years old to attend a performance. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. All attendees at our performances require tickets for admission. Please use discretion in choosing to bring a child. Each show page contains the show's rating and a show with adult content will have an AUDIENCE ADVISORY mentioned in the show information. You may also call our administrative office at (248) 541-6430 for more information.
What Happens If We Arrive Late?
For Main Stage and Youth Theatre performances, latecomers will be seated during appropriate pauses in the performance as a courtesy to other audience members. For 2nd Stage performances, there is absolutely no late seating.
Are Performances Ever Cancelled?
Very rarely are shows cancelled. Please check our website prior to the show if the weather is questionable.